Windsor of Old Town

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mission

hair design

skin care therapy

Our mission is to provide each of our valued clients with the most pleasurable and relaxing experiences possible. We pledge to exceed the limits of your expectations with a staff of highly educated and talented professionals within an atmosphere of casual elegance.

Appointments
We recommend you arrive 15 - 30 minutes in advance of an appointment to ensure a relaxing experience, and to fill out any necessary personal information, and change into appropriate clothing for your services. Arriving late for an appointment may require us to shorten the length of your service or reschedule your appointment.

Cancellations
We have reserved time especially for you. We request the courtesy of a 24-hour cancellation notice for all services. Spa packages should be canceled at least 72 hours in advance.

Retail Policy
We are proud to offer you quality professional salon products for your at-home use. Products may be returned within 30 days of purchase for salon product credit. No cash or charge refunds will be given.

Gift Certificates
We offer customized gift certificates for any service or dollar amount. Gift certificates may only be redeemed for services or products. No cash or charge refunds will be given. Lost or stolen cards cannot be replaced.

Payment Types
We accept Cash, VISA, MasterCard, and personal checks (with proper ID). Gratuities may not be added to checks and charges.

Quality Service Policy
All of our salon and spa services are 100% guaranteed. If you are not satisfied with the quality of your services, please notify us within two weeks of your visit, and we will gladly re-perform the service to your satisfaction.